1. Our commitment
We want customers to understand what they are buying. Please review the plan, features, usage limits and billing period shown before completing payment. If anything is unclear, contact support before purchasing.
2. Subscription cancellation
You may request cancellation by emailing admin@daizlab.app from your account email. We will confirm the effective date and whether any further renewal is scheduled. Unless the checkout terms state otherwise, cancellation stops future renewals but does not automatically refund a billing period already started. Access may continue until the end of the paid period.
3. Refund eligibility
Where a payment was duplicated, charged in error, not authorised, or paid access was not provided due to a verified issue attributable to DaizLab, contact us promptly so we can investigate and, where appropriate, arrange a refund or correction. We may request transaction reference, account email and relevant evidence. We assess requests fairly and in accordance with applicable Nigerian law and payment-provider rules.
Because digital services may begin immediately, fees for access already provided or usage already consumed are generally not refundable merely because you changed your mind, subject always to mandatory consumer rights and the exceptions above.
4. How to request help
Email admin@daizlab.app with the subject “Refund or billing request”. Include your account email, payment date, amount, currency and payment reference. Never include your password, OTP, full card number or secret API key.
5. Processing
We aim to acknowledge billing requests within two business days. If approved, refunds are initiated through the original payment channel where possible. The time for funds to appear depends on the payment provider and issuing bank. We will communicate the outcome and any next steps.
6. Chargebacks and disputes
Please contact us first so we can investigate and resolve billing errors. This does not limit your right to contact your bank, payment provider or relevant regulator.